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The Case for Strong Onboarding

The Case for Strong Onboarding

According to a recent Gallup study on employee engagement, 50% of Americans in the workforce would change jobs were they to find something more compelling. This is a challenging statistic given the cost of replacing an employee.

One solution—of many—to the turnover problem is the implementation of a strong and robust process of onboarding.

Many organizations assume that once an employee has gone through a day-long orientation, they are “onboarded.”  At Fedcap, we disagree, and are currently working to design and implement a comprehensive year-long process of integration and acclimation to the mission, strategy, structure, and culture of our organization.  To design this process, we asked a group of employees new to the agency to meet for 3 months in our virtual Innovation Garage.

This group of young talent researched, studied, conducted surveys, interviewed for-profit company leaders and eventually laid out the elements of a “Cadillac” onboarding process.  They presented their work to our Executive Team with rave reviews; we are leveraging all of their work in our design process.

We know that strong onboarding will lead to better retention, motivation, and job satisfaction, which results in a committed, engaged, and loyal employee.

Just as Talent Acquisition is different from recruitment so is onboarding is different than orientation.

Onboarding is the process of bringing someone thoroughly into the agency, building their knowledge of the company and creating a sense of real connection to people and to mission. 

Because we want to support employees in serving as ambassadors in the community, they must be fully oriented and understand their responsibility for risk management, and to bring their creativity in the name of continuous improvement, innovation, and engagement.

As employees, we want our voices to matter, we want to know what is expected of us, and we want to feel engaged. We want access to information and we want strong two-way communication throughout the organization. The groundwork for this kind of employee engagement rests in a strong onboarding process where our employees are inspired, supported, and compelled to create relevant, sustainable impact, and where they understand their role in creating the power of possible.

What are your onboarding practices that work?

I welcome your thoughts.

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Leading Digital Transformation

Leading Digital Transformation

Digitalization is changing the way non-profits strategize, structure, communicate, and conduct business in the non-profit arena. What was once a simple process of converting manual systems into digitized processes has now become a business imperative. The effect and outcome of digitalization is digital transformation, which affects our consumer base, our operating infrastructure, and our overarching business strategy. Innovation, creativity, and impact can certainly happen without digitalization. But those of us in the non-profit sector will be quickly left behind in our ability to fulfill our mission if we are not immersed in the digital world and if we are not clear about how to lead in a digital environment.  At Fedcap we are taking this very seriously.  During our last Corporate Week—when organizational leaders from throughout the country came to New York to analyze our current performance against established benchmarks, evaluate our strategy, and plan for the future—we spent the entire week in discussions and training about digital transformation in all of our company’s processes.

Leading digital transformation requires a special set of skills. Randstad, a multi-billion-dollar global Human Resources services provider, asked hundreds of C-suite executives immersed in digital transformation what they thought were the key skills required to lead in a digital environment.

According to their Workplace 2025 Study, Randstad’s findings cited as the most important leadership characteristic the ability to communicate and keep staff engaged and connected. Communication and engagement engender trust, so that when employees balk at change and at the unknown that digitalization creates, they trust the vision laid out by leaders that their work and the organization’s mission will be better served through technology.

A close second is the ability for leaders to have a fluent ability to understand and use digital tools. This ability means dedicating resources to training upon onboarding and ensuring ongoing education as technology evolves.

Third, is the ability to prepare the ground for a culture that is driven by a hunger to learn new technologies and to experiment with integrating new technology in the workplace. This ability means constantly looking forward out the front window and anticipating what is coming next in the digital environment.

In addition, it has been our experience that leaders spearheading digital transformation also need the ability to build and sustain teams who are unafraid of courageous conversations and ongoing challenge.

What are other nonprofit leaders doing in their organizations to drive digital transformation?

I look forward to your responses!

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Sharing Stewardship: Creating a Culture of Philanthropy

Sharing Stewardship: Creating a Culture of Philanthropy

The Fedcap Group is committed to growth and to expanding our geographic and mission footprint. Each of our 4,000 employees knows that what they do matters and helps to create relevant, sustainable impact.

Our work is not siloed: we are all responsible and we are all equally empowered.

Our philosophy here is that all of us—no matter what our position—are responsible for the tenets that undergird our culture.

Each one of our employees understands that they play a role in analyzing, managing, and mitigating risk.

They know that innovation can come from any individual within the organization.

They know that marketing and sharing our mission regularly is part of their role.

And, they know that fundraising and cultivating new donors to support the work of the agency is an important part of their role.

There are many ways to inspire a culture of philanthropy.

We can ask those we know to give to the work of the Fedcap Group.   We can spread the word of our own commitment in a variety of ways—through networking, inviting colleagues and friends to events, by using social media as a way to make others aware of the impact of our work.

We are consistently looking for ways to make contribution part of the fabric of the organization.  We are transparent—ensuring that our employees know where and how their contributions are changing lives.

By feeling and seeing the fruits of their engagement, our employees know that their involvement and commitment contributes to a sustainable impact to the individuals we serve.

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Independence: Living a Life of Choices

Independence: Living a Life of Choices

This week we celebrate Independence Day, a day hard-won in our nation’s history. As we learned then, independence never comes easy. Those who fought for the independence of the United States were brave souls who had a dream and refused to give up until it became a reality. It took tremendous courage and the willingness to take a stand.

Every day people walk through our doors exhibiting their own kind of courage, their own kind of willingness to take a stand for their future.  And we respond by learning what they need and helping them take the next step – through education, behavioral health services, job training or employment supports to be able to achieve their dream and ultimately, their independence.

When you look up the word independence in the dictionary, you see terms like self-determination, autonomy, liberty. For me, these words get to the core of living an independent life—a life where we have options, where because of our hard work, we can make choices.

Generational poverty, incarceration, growing up in the “system,” having a disability, growing older, coming home from war with seen and unseen injuries—can seem to take away choices and present barriers.  At Fedcap, we believe that education and employment translate into a life with choices and a life of economic well-being.

This week, as I reflect on the original independence day, I am celebrating the accomplishments, the courage, the resilience, and the perseverance of all of those individuals who pushed through fear, doubt, and stigma to forge a better future and a legacy of hope, possibility, and better choices.

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Optimism: A Driver of Progress

Optimism: A Driver of Progress

Optimism:

  1. A disposition or tendency to look on the more favorable side of events or conditions and to expect the most favorable outcome.
  2. The belief that goodness pervades reality.

At the Fedcap Group, it is optimism that unites us—at every level. We believe that we can change the world and come to work every day driving toward that goal.  Our tag line—the power of possible—highlights our optimism. We set bold goals and we simply refuse to settle.

Optimism is an undergirding piece of our culture and it is a characteristic we intentionally seek in candidates for employment.  We want people who believe that change, impact, and progress are by-products of hard work.  We want employees who are students of making a difference, not driven by a mindless optimism, but a data-driven “can do” way of approaching problem solving.

We invest time and resources in creating smart, innovative and precise interventions that impact the very real issues facing people with barriers to economic well-being. We believe that the right mix and match of interventions, precisely delivered and sequenced properly can lift people out of poverty—for generations.  We test new ideas, refine those ideas based on evidence–in a continuous cycle of quality improvement.

We strive each day to turn our optimism into reality.

It is not easy to maintain a culture of “can do.”  There are external realities over which we have no control that can have a significant impact. But that is the secret sauce of optimism—even in the face of challenges, we are confident that we still can be the change we need.

I invite you to consider what lies beneath your work in the world. What do you believe is possible? Are you optimistic? And if not, what would it take to deliberately cultivate optimism as a driver of your business and strategic and structural goals?

As always, I welcome your thoughts.

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Graduation: The Embodiment of the Power of Possible

Graduation: The Embodiment of the Power of Possible

Next week, we will celebrate the graduates of our Career Design School as they walk across the stage at the John Jay College auditorium in Manhattan. This event is among my favorite days of the year. It is a shiny culmination of the work we exist to do. Many of our graduates have had to overcome life-threatening odds to walk across that stage. They are an example of what relevant, sustainable impact looks like.

Our graduates come from all walks of life. They represent a full roster of the people we exist to serve—those with barriers to employment—individuals with physical or mental disabilities, youth aging out of foster care, veterans, the previously incarcerated, recovering addicts, and older workers who have been nudged out of the workplace.  Each graduate harbors a story of triumph in personal courage and determination.  Each story is an example of resilience and hardiness and strength. And each moment among cheering parents, relatives, children, grandchildren, and friends inspires me, our staff, and our board of directors to keep on doing the work we are doing to make possible what was, for many, once inconceivable.

Graduation opens the door to job placement, some in our own businesses, but the majority with our over 6500 business partners throughout New York City and New Jersey.  Jobs in high growth sectors with significant opportunity for career advancement.

Graduation day reminds me of the power of one person to make a difference. One graduate, through perseverance, gumption, will, and passion can alter the course of her or his family history. Where there may have been hopelessness about a bright future, there is now resolve. Where some focused only on the outcome, they now understand the journey is where the action is. These are lessons learned only through taking a goal one day at a time, one step at a time, showing up day after day until this day—graduation day is upon us. And now, commencement begins—commencement to the next step, the next journey—it is thrilling to imagine what that could and will be.

I am inspired by the success and the will of our graduates.  Congratulations to our graduates—and to graduates everywhere whose past, present, and future point to new beginnings and to the power of possible.

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How to Solve Problems

How to Solve Problems

Here at Fedcap, we solve problems for a living. Every day, every person who works in one of the agencies of the Fedcap Group strives to solve some of the biggest problems in our society: eliminating barriers to economic well-being. We do it by serving individuals and by influencing whole systems through a variety of lenses. This mission is the backdrop for every decision we make and every action we take. And every day, we are making a difference for the hundreds of thousands of people we touch.

Every decision we make in service to our work must be deliberately and thoroughly vetted.  We need brilliant thinkers working at full-throttle to come up with innovative and as-yet untried ideas that we can test, revise, and implement, and which, ultimately, will influence the lives of the individuals we serve and the systems we influence.

The quality of the work we do depends on the quality of our thinking. If our thinking and our decision making is uniformed or distorted, then the solutions we create will be shoddy in equal measure to the thinking—or lack of same—that went into it.

Excellence in thought about any problem we are attempting to solve—from improving an internal process to tackling a societal issue as complex as poverty—is a deliberate and well-calculated activity that we systematically cultivate throughout our organization. For every interview for a new hire, every meeting, every presentation, every discussion, we require structured thinking and high standards of reason and rationale.

As a leader, I want my thinking to be consistently challenged. I want to be questioned with clear and precise arguments. I don’t want to indulge logical fallacies, such as “reason” based on emotion or vagueness or even on personal experience unless that experience has best evidence research as proof behind it. I expect every employee at every level to perform with well-reasoned thought that has been tested against the highest standards and criteria. And I expect everyone to impose the discipline and monitoring it takes to test their own thinking so I don’t have to.

It is only by calling on the highest standards of thinking that we will be able to solve the problems we strive to solve.  And it is only by clearly and explicitly outlining those standards and criteria that we can then apply best thinking and execute actions that will lead to success.

How do you ensure that those you work with are employing the best and highest thinking when working to solve problems?

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Lessons Learned about Transformative Replicability and Scalability

Lessons Learned about Transformative Replicability and Scalability

Fedcap and its family of companies work hard to ensure that when designing a new program, that program is both replicable and scalable. The goal is that the work we do is transformative, both to the people who receive the services and the systems that deliver them. To ensure replicability and scalability, we have developed a built-in capacity to significantly expand—without placing undue burden on existing infrastructure, without having to “reinvent the wheel,” and with a clear sense of measurement for success. This aspect of our organizational culture has been a key to our growth and expansion over the past decade.

Transformative replicability and scalability occur rapidly and efficiently when there is an expectation of both within program design. As an agency, we expect to grow and expand our services. We believe what we do is worthy of expansion and that what we do makes a measurable difference in the lives of those we serve. When designing a program, we ask the following questions:

  1. Has the program design phase been structured to include elements that allow for rapid replicability and scaling? When developing a new program, we integrate what we know (our evidence) with innovation and we create a flow chart detailing the integration of the two. We define key staffing needs for program operations and expansion (start up, first phase, second phase and steady state); we identify mission critical Finance and HR processes; we design operational expectations including information collection and reporting; and we ensure physical plant needs are described in detail. By thinking about replicability and scalability in this way, we are prepared and can execute with very short notice.

  2. We have invested in systems that will support future growth. At Fedcap, we have intentionally built our corporate services structure to be agile, extensively leveraging technology and flexible human resources. We think expansion as we think system design. Finance, HR, IT and Facilities are expected to be ready for rapid and flexible replication and scalability. We steer away from investing in short-term solutions that will not support future growth. While it can be expensive to invest in systems like Oracle, ADP, SalesForce or Raiser’s Edge, it is imperative to make studied investments of these systems for long-term growth.

  3. We build the strengths of our organization into the very core of program design. At Fedcap we are known for putting people to work. We do this very well—last year placing over 14,000 people in jobs. We weave this excellence into every program design. For example, while we provide a broad array of behavioral health services and a rich assortment of educational supports, the difference is our focus. We provide these services through the lens of long-term economic well-being. Our goal is not just to provide services, but to ensure work readiness and long-term employment stability. By operating this way, our efforts to replicate and expand programs are buffeted by years of a proven track record and a wealth of data to demonstrate the efficacy of our efforts.

  4. We share our learning and encourage the replication of our program design. It is not likely that one agency can accomplish everything on its own. We have always been committed to sharing ideas, and creating communities of learning. When we test a new approach, and refine it over time—and when we have the data to demonstrate that what we do works—we share it, seeking to embed our learning into the very systems that provide funding for services. We fundamentally believe that this is part of our responsibility to the field. It is also a highly effective approach to transformative replication and scalability. Our strategic goal is to impact the lives of those who come through our doors as well as the lives of those who never do—by impacting the design of how government and philanthropic services are delivered.

What factors do you consider when thinking about replicability and scalability? As always, I welcome your thoughts.

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Ensuring that Our Strategic Plan Drives Our Future

Ensuring that Our Strategic Plan Drives Our Future

The Strategic Planning process is one of the most important parts of my job at Fedcap. It sets the forward direction of the agency. I take pride in the fact that our plans don’t “sit on the shelf.” Our plan drives our work, we live by it, it stretches us, and it evolves to meet the unanticipated environmental demands. Our intent is to implement best practices, resulting in optimal impact.

A good strategic plan is creative and requires research, a deep understanding of the current market and an informed sense of the emerging markets. It involves intentional and well-planned outreach to staff and key stakeholders. It requires synthesis of data, smart direction setting and corporate agility. It’s an exciting process—aspirational and satisfying.

I am convinced our Strategic Plans have accomplished our goals because we understand that structure creates the foundation upon which strategy rests. It is the backdrop against which our strategic initiatives are measured.

Structure translates into:

  • Strong and responsive corporate services operating at optimal level—human resources, finance, technology, procurement, legal and facilities.

  • Measurement and Analysis: Understanding our impact is foundational to success. At Fedcap, we employ a process that results in Metrics That Matter—our agency wide system for analyzing outcome data as compared to contract requirements, national trends, and our own goals. MTM drives our ongoing quality improvement efforts; we are continuously honing what and how we measure.

  • Frequent communication: Communication to both internal and external stakeholders is an important piece of our strategy. Our bi-annual financial and programmatic release is a cornerstone of our communication to stakeholders. Our strategic plan is the basis for orienting new employees to the organization. It is also disseminated and reinforced on a regular basis, for example, serving as the backdrop to our internal, year-long Leadership Academy and as the impetus for our bi-annual and much-acclaimed Solution Series.

  • Ongoing Discovery and Research: A strong strategic plan is fluid and evolves based on continuous learning and predictions of changes in existing markets and the discovery of emerging markets. While this may seem like guesswork, it is at its core—educated and informed guesswork.

  • Accountability: Strategy combined with accountability is the secret sauce of success. Metrics that Matter, daily data dashboards, and our quarterly “Corporate Week,” drives agency leaders toward aggregate and granular analysis of our outcomes and our impact.

As we close in on the end of our 2020 plan, and begin to design our 2025 direction, these elements of strategic planning success are in the forefront of our thinking.

As always, I welcome your thoughts.

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The Case for Financial Transparency in Non-Profits

The Case for Financial Transparency in Non-Profits

“The greatest threat to the not-for-profit sector is the betrayal of public trust, the disappointment of public confidence.”

— Professor Joel Fleishman, Duke University

As the head of a large non-profit company, I have a significant responsibility to our stakeholders, including our government and philanthropic funders, our community partners, and our individual and corporate donors.  They have invested in us and we need to demonstrate that we use those dollars wisely, effectively and transparently.  As such, in 2015, Fedcap made the decision to publicly release our financial and programmatic results twice annually—not just because it is the right thing to do, but because it is smart business strategy. This level of transparency signals to our stakeholders that we are doing what we said we would do—spending money in smart and innovative ways to advance our mission.

In a recent article in the NonProfit Times, the author suggests that the more non-profit reporting practices mirror for-profit companies, the greater opportunities for partnerships with corporations. Examples might include a bank with an affordable housing nonprofit, a technology company and a non-profit focused on science, technology, engineering, and mathematics (STEM) education, or a food retailer operating a soup kitchen.

Hank Boerner, chairman and co-founder of the Governance & Accountability Institute, recommended non-profit managers look over corporations’ sustainability reports for opportunities to align missions. “It’s about the survival and thriving of not-for-profits in today’s society with government cutting back,” he said. “Somebody has to pick up the slack and the business community knows it’s them.”

While emphasis on our mission is key to engaging the hearts and minds of our partners, demonstrating our financial and programmatic results is critical to maintaining those relationships.  Increasingly, savvy donors and investors of all types demand results.

On May 17, we will be releasing our first half-year financial and programmatic results for 2018. This process takes place via webinar and will attract participants from business, philanthropy, academia, government, and non-profit sectors across the country. Following our presentation, we engage participants in a Q&A session, intended to further expand their knowledge of our company.

Please join us as we openly discuss the current realities in the nonprofit business environment.

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