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“ Leveraging information technology is critical to the future of The Fedcap Group. We are making smart investments to ensure our sustainability, relevance and our impact well into the future.”

Tammy Mickelson

Chief Information Officer

“ Leveraging information technology is critical to the future of The Fedcap Group. We are making smart investments to ensure our sustainability, relevance and our impact well into the future.”

Tammy Mickelson

Chief Information Officer

Tammy Mickelson joined Fedcap in January 2013, managing the financial operations of Fedcap’s New England programs. Ms. Mickelson soon took on the project management for the Oracle Cloud ERP and Oracle Database Services implementation.

In June 2019, Ms. Mickelson was promoted to the Chief Information officer for The Fedcap Group.

Prior to her work with The Fedcap Group, Ms. Mickelson served as the VP Information Technology at Easterseals New Hampshire, Inc., a multi-state not-for-profit human services organization with annual revenues in excess of $110 million. In this capacity, she managed the organization’s IT infrastructure and operations including departmental budgeting, capital/operating expense management, vendor relations, contract review and due diligence, IT security policy review and technology life cycle management. As management team member, she participated in strategic planning, including expense forecasting, IT capital planning, and management reporting enhancements.

Ms. Mickelson is a highly skilled leader with extensive experience in information technology infrastructure development and business systems implementation.  She has a proven track record of serving as a business partner for program initiatives and corporate management strategies.  Ms. Mickelson is a practiced project leader and facilitator of successful business system implementations with a focus on process improvement, best practices and industry standards while balancing regulatory requirements and end user needs.

Contact Information

Tammy Mickelson
Chief Information Officer, The Fedcap Group
603-759-9302
TMickelson@fedcap.org

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Creating Structure to Support Aspirational Design

Creating Structure to Support Aspirational Design

The Fedcap Group is made up of an alliance of individual organizations, with a common mindset of aspirational innovation and vision—working to solve and not just serve problems. We are working to build an overarching organizational culture, strategy and structure that support this vision.  Innovation around creating aspirational outcomes that fundamentally improve outcomes doesn’t just happen. There needs to be a framework to test and refine discrete practices and measure impact, disrupting systems and distribution models.

This structure is manifested throughout every internal and external factor of our work. We ask ourselves essential questions. Whether we are on the front lines of service, or in the supportive roles of corporate services, we follow a critical thinking pathway that includes:

What problems do we want to solve?

What specific outcomes we want to improve?

What do we know about where in the service pathway outcomes might be impacted?

What kinds of precise interventions, intentionally sequenced might change the outcomes? 

How can we engage funders in partnering with us to test these innovations? 

Aligning our culture and our structure around aspirational innovation is a deliberate and intentional process. When we gather the leadership of The Fedcap Group, these are the important conversations that inspire and motivate us all.

How do you ensure that your culture, your strategies and your structure advance your macro, aspirational goals?

As always, I welcome your thoughts.

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“The professional leadership of The Fedcap Group is exceptional by any standard, and enables it to achieve similarly exceptional results for all the communities it serves.”

Peter G. Samuels

“The professional leadership of The Fedcap Group is exceptional by any standard, and enables it to achieve similarly exceptional results for all the communities it serves.”

Peter G. Samuels

Peter G. Samuels is a Partner in the Corporate Department of Proskauer and has served as co-head of the firm’s Mergers & Acquisitions Group. Mr. Samuels advises boards of directors and activist shareholders on corporate governance and issues relating to strategic considerations, affiliated party transactions, and related matters. Illustrative transactions handled by Mr. Samuels include: Grifols S.A.’s $4 billion acquisition of Talecris Biotherapeutics closed in June 2011; representation of the founder and largest shareholder of Affiliated Computer Services in its $6.4 billion merger with Xerox Corporation closed in February 2010; Intellon Corporation’s merger with Atheros closed in December 2009; Neuberger Berman’s management buyout from Lehman Brothers Holdings Inc. closed in April 2009; and Andrx Corporation’s $1.9 billion merger with Watson Pharmaceuticals, Inc.

Mr. Samuels was the featured “Dealmaker in the Spotlight” for the September 2010 issue of the American Lawyer. He is a frequent lecturer on mergers and acquisitions and related topics, and has chaired panels for the Practising Law Institute, University of Pennsylvania Law School, the European American Chamber of Commerce, and various other organizations. He serves on the Board of Advisors of the University of Pennsylvania Institute for Law and Economics.

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“The Fedcap Group is exceptional for the remarkable combination of smart ideas, management efficiency and idealistic commitment that it brings to everything it does.”

Richard Fursland, CBE

Secretary

“The Fedcap Group is exceptional for the remarkable combination of smart ideas, management efficiency and idealistic commitment that it brings to everything it does.”

Richard Fursland, CBE

Secretary

Richard is a Director of BritishAmerican Business and The Fedcap Group; Chairman of the Business Advisory Council of the NY Public Library for the Performing Arts; and a docent with the Wildlife Conservation Society.

Previously, he was a Co-Founder and the CEO of BritishAmerican Business (2000-2015); COO of the International Peace Academy; EVP at Grey Advertising; and a British diplomat, serving in Hong Kong, Beijing and London, and at United Nations/NY.

He graduated from Cambridge and had a Fellowship at Harvard; and received a CBE from HM Queen Elizabeth II for his services to British business. He is married to MJ Territo, a jazz vocalist/lyricist and music educator, sharing one daughter.

He has lived in New York since 1981, but remains an avid fan of West Ham, Private Eye and Marmite.

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Kristie Juster

Kristie Juster



Kristie Juster

Kristie Juster is an experienced global CEO with a proven track record in designing and building sustainable growth strategies and organizations, with over two decades transforming businesses. In January 2024 Ms. Juster was appointed President and CEO of Conair LLC. Previously, she held the role of CEO of Kimball International (NASDAQ:KBAL), one of the world’s leading omnichannel commercial furnishings companies. Prior to CEO, Ms. Juster was on the Board of Directors of Kimball International, serving for over 7 years combined. Ms. Juster is currently also serving on the Board of Directors of Trex Company, Inc. (NYSE:TREX). Kristie held multiple executive roles over her 23-year career at Newell Brands (NASDAQ:NWL), overseeing divisions that included brands such as Levolor, Kirsch, Calphalon, Sharpie, Graco and Expo. She holds a bachelor’s degree in hotel and restaurant management from Cornell University.

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Solution Series

Solution Series

In 2011, The Fedcap Group launched its first Solution Series addressing the employment of soldiers returning from war. Since that time, we have explored issues such as Cost/Benefits of Increasing Minimum Wage, Impact of Immigration on Business; Employment of the Previously Incarcerated; Leveraging the Talents of Older Workers as a Competitive Advantage; The Intersection of Economic and Workforce Development; Mental Illness and Addiction in the Workplace and many other critical issues of our times.

The format for the Solutions Series includes a moderated discussion by a panel of experts and Q&A from the audience.
Panelists have included nationally recognized individuals such as Congressman Patrick Kennedy; Luis Tejada-Vice President of Goya Foods; Shay Bilchik, Director of the Center for Juvenile Justice Reform at Georgetown University; Michael Weinstein, Economist and CEO of Impact Matters; Anna Oliveria, President of the New York Women’s Foundation; Jim Salazar, President of Clark Shoes; Doug Rausch, President of Trader Joes; staff from the US Chamber of Commerce; Commissioners of Child Welfare, DOL and Education; and many more.

While we do not expect to “solve” issues through our Solution Series, we do intend to begin substantive community conversations, and encourage panelists and audience participants to provide perspectives, insights and ideas around potential solutions to challenging business realities.

View All Solution Series Events >>
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2018 Year End Financial and Programmatic Results

2018 Year End Financial and Programmatic Results

The Fedcap Group Reports Fiscal Year 2018 Operating and Financial Results

  • Served more than 317,000 individuals with disabilities and other barriers.
  • Achieved 14.4% revenue increase driven by organic and acquisition growth.
  • 88% of operating expenses were program-related.
  • Significantly strengthened Fedcap’s Easterseals platform in key geographies.
  • Expanded Criminal Justice Work
  • Acquired MLVE (Virginia) and Kennedy Scott (U.K.)
New York, December 11 – The Fedcap Group, a not-for-profit organization that develops innovative, sustainable solutions and opportunities for people with barriers to achieve economic well-being, today reported operating and financial results for its 2018 fiscal year ended September 30, 2018.

Management Comment

“This was another excellent year for Fedcap. We executed on several key initiatives that significantly expanded the number of individuals we served, increased our revenues at a double-digit rate through a combination of organic and acquisition growth, and continued to invest in innovation and infrastructure to ensure the sustainability of the organization,” said Christine McMahon, Fedcap’s Chief Executive Officer.

“An important highlight of fiscal 2018 was our extended footprint in early intervention, which has proven to be so critical in helping individuals with disabilities gain self-sufficiency in adulthood. During the year, we acquired Easterseals Central and North Texas and were awarded the rights to establish Easterseals locations in Mississippi, Oklahoma and South Dakota. Together with our existing operations in New York and Rhode Island, Fedcap has established an Easterseals platform that is positioned to serve an expanded population, share best practices and grow organically and through additional acquisitions.

“At the same time, we continued to intervene on behalf of specialized populations who face difficulties in gaining meaningful employment, including veterans, people with disabilities, individuals 55 years of age and over, and those exiting the criminal justice system. Our credentials have been recognized by government agencies and funders in the City of New York, where we are working on several cutting-edge programs including delivering work-readiness services within the walls of Rikers Island prison and providing job training and job placement services to those awaiting trial. Additionally, we continued to develop programs to encourage higher education for those aging out of the foster care system.

“In all cases, we leverage The Fedcap Group’s expanded services and solutions to develop innovative approaches to longstanding issues. This strategy has enabled us to win an increasing number of contracts awards from government agencies in the 22 states in which we currently operate, and grants from private sector participants. With a growing pipeline of business development opportunities, The Fedcap Group is a growth platform for like-minded organizations seeking to strengthen their impact on key issues facing populations in need,” Ms. McMahon noted.

2018 Financial and Operating Metrics

Fiscal year 2018 revenues were $295.8 million, an increase of 14.4% over the $258.5 million in revenues reported for FY17. The improvement reflects both organic and acquisition growth, primarily related to the expansion of our workforce contracts in the District of Columbia, growth of ReServe across the country, expansion of Single Stop into more community colleges, continued growth of our Total Facilities Management initiatives, and acquisitions of MVLE, Inc., and two Easterseals affiliates in Central and North Texas. Notably, Fedcap has succeeded in significantly diversifying our revenue sources over the last several years, bringing a broader array of services to at-risk populations.
  • Economic Development accounted for 33% of Fedcap’s total FY18 revenues and is composed of business services operations that directly employ the populations we serve. Economic Development revenue totaled $98.9 million in Fiscal Year 2018. Fedcap employed more than 1,500 people in these businesses, the majority of whom have disabilities or other barriers. Within this activity, the largest revenue driver was Total Facilities Management, which includes work at such iconic sites as the Statue of Liberty, Ellis Island, New York’s Pennsylvania Station, New York City courthouses, Federal Aviation Administration installations in New Jersey, and government and commercial office buildings in New York, New Jersey, Washington, D.C. and Massachusetts. Other components of Economic Development include Manufacturing, which provides outsourced assembly and production of electronic products for our military, delivered by a workforce of people with disabilities, Business Solutions, which provides all aspects of back office support to government and commercial clients, Catering, which is a growing part of our portfolio, Security Services, InSynergy Staffing Solutions™ and Home Health Care, where over 360 Fedcap-trained and licensed professionals provide at-home care to those in need.
  • Workforce Development accounted for 40% of FY18 revenue, or $118.7 million, and represents the area in which Fedcap serves the largest number of individuals through a broad range of services. In FY 2018, we provided functional capacity assessments, employment readiness training, vocational evaluations, wellness services, counseling, and job placement and job retention services to a diversified group of individuals, each facing significant barriers to employment. We are pleased to report that The Fedcap Group placed more than 13,343 individuals in jobs during fiscal 2018 -- an increase over the prior year of 58% -- with 61% earning over $16.00 per hour. We work with 9,000 businesses nationwide. In FY 2018, our WeCARE contract surpassed 17,500 job placements, a major milestone.
    Our ReServe subsidiary reached a new record: There are currently 583 ReServists placed across the country, totaling over 6,000 since ReServe was launched in 2005. “ReServists” are retired professionals age 55+ who we place with organizations to expand capacity and create social impact in education, healthcare and poverty fighting.
  • Education and Occupational Health together accounted for more than $67.7 million in revenues, or 23% of FY18 revenue. Year-on-year growth was mainly due our growing body of work in the areas of Substance Use Disorder and Recovery in the Granite Pathways and Easterseals acquisitions. We provide a broad array of programs in the areas of behavioral health, evaluation and specialized training, assistance for youth transitioning from foster care, and vocational rehabilitation for individuals with disabilities. Over 6,000 individuals of all abilities advanced grade levels, graduated from high school, matriculated to college, graduated from college, or obtained vocational certification through our Career Design School, which offers fully certified training in Culinary Arts, Security, Facilities Management, Hospitality, Data Entry/Digital Imaging and Office Skills.

Fiscal year 2018 operating expenses were $295.3 million, 88% of which represented direct program expenses. The Fedcap Group reported an operating profit of $501,281 for FY 2018 compared to $289,187 in the prior year.

In December 2017 The Fedcap Group completed long-term financing through a $10 million Build NYC bond to finance renovations of the state-of-the-art program center at 210 East 43 Street and headquarters located at 633 Third Avenue, New York, NY and the Oracle HCM Cloud implementation.

At September 30, 2018, cash and marketable securities were $33.4million, up from $29 million in the prior year due to investment earnings and acquisitions.

Key Contract Wins and Strategic Highlights in 2018

  • Two performance-based Temporary Assistance for Needy Families (TANF) contracts in Washington, D.C. totaling $9.9 million over 5 years.
  • Six-month extension of the $31 million Human Resources Administration (HRA) WeCARE contract for training and placement services to more than 60,000 individuals in New York City.
  • Neighborhood Improvement Grants totaling $2.3 million from 28 council members focused on local projects throughout New York City.
  • A three-year, $2.3M annual contract to ReServe through the NYC Department for the Aging.
  • A two-year, $1.9 million Jail to Jobs contract from the City of New York Mayor’s Office of Criminal Justice focused on successful reentry for previously-incarcerated individuals.
  • The Women’s Project, the first of its kind, helping women detained in Rikers Island prison because they could not make bail transition to the community with seamless care coordination.
  • A series of contracts with colleges in Rhode Island, Virginia, Louisiana, Florida and Oregon totaling $560,000 for Single Stop.

Better Together: Combinations Activity

During FY 2018, Fedcap welcomed three new organizations.

  • MVLE, a $15 million organization providing workforce, economic development and vocational rehabilitation services in Northern Virginia, combined effective April 2018.
  • Easterseals affiliates in Central and Northern Texas combined effective July 2018, adding $20 million in revenues and representing the third and fourth Easterseals acquisitions made by The Fedcap Group.
  • In December 2018, The Fedcap Group combined with Kennedy Scott, a U.K.-based workforce development agency, representing our first international operation.

Summary and Outlook

“With the completion of another year of double-digit revenue growth, The Fedcap Group has gained substantial scale as well the additional capabilities that we believe will support our ability to continue to achieve positive results for the populations we serve. As we head into fiscal 2019, we are disappointed that the New York City-funded WeCARE contract was re-designed and awarded to several new providers. We are proud of the results we achieved on this contract over the past six years, and we are equally proud that we have been asked to serve in a subcontractor capacity and technology provider by certain awardees. Our revenue comparisons for fiscal 2019 will reflect the loss of this contract, but we still expect to be able to show steady to slightly increased year-on-year revenue performance thanks to our current contract wins, our business development pipeline and the benefit of our recent acquisitions.

“The Fedcap Group’s ability to leverage complementary qualifications across our organization to win strategically important contracts provides the resources to invest in program development and infrastructure improvements to support the continued growth that we see on the horizon. In 2018 we achieved a 40% win rate for all proposal submissions. Because we are pursuing challenging and very competitive new business, we are very pleased with this result.

“We are also mindful of changes in government priorities that can limit funding for certain programs. This drives us to seek out and bid on an increasing number of contract and funding opportunities to put into practice solutions that have proven to yield positive outcomes for those in need. The Fedcap Group ended fiscal 2018 in a strong financial position, and we continue to operate with rigorous financial and risk management controls and procedures to ensure that The Fedcap Group remains a sustainable organization with sufficient infrastructure and resources to effectively serve clients, win federal-, state- and city-funded contracts and secure foundation grants. We look forward to continuing our progress in 2019 and to keeping an open dialogue with all of our stakeholders,” Ms. McMahon noted.

About The Fedcap Group

The Fedcap Group is a global network of top-tier nonprofit agencies dedicated to advancing the economic and social well-being of the impoverished and disadvantaged.  The Fedcap Group offers a growth platform for agencies to collectively showcase the Power of Possible™, enabling them to focus on delivering proven, evidence-based services and solving significant societal problems. Continually innovating in the practice areas of Education, Workforce Development, Occupational Health and Economic Development, The Fedcap Group provides solutions that break down barriers to societal inclusion and financial well-being for more than 320,000 people each year. 

Companies of The Fedcap Group deliver measurable shifts in academic advancement and economic self-sufficiency for individuals in need, in partnership with business, government, the philanthropic community, academia and local nonprofit agencies.  The Fedcap Group transforms lives and helps businesses, insurers, governments and educational institutions meet their critical objectives and Corporate Social Responsibility goals. The Fedcap Group is committed to solving problems through effective programming and continual innovation.

Conference Call Details

Date:Tuesday, December 11, 2018, 11:00 a.m. ET
Phone: 1 (844) 792-3735
Link to Webcast: Fedcap.org/results

Financials

Fedcap Rehabilitation Services, Inc. and Subsidiaries Consolidated Statement of Financial Position

Fedcap Rehabilitation Services, Inc. and Subsidiaries Consolidated Statement of Financial Position

View the Presentation

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The Fedcap Group Acquires Kennedy Scott

The Fedcap Group Acquires Kennedy Scott

the fedcap group expands its network to advance economic opportunity internationally with acquisition of kennedy scott in the u.k.

New York, December 13 — The Fedcap Group, a nonprofit that develops innovative, sustainable solutions, creating measurable shifts in the economic outlook for the impoverished and disadvantaged, has acquired the esteemed British social services company Kennedy Scott. This combination marks the next step in building a global network of top-tier, mission-aligned organizations within The Fedcap Group.

During the past ten years The Fedcap Group has combined 14 U.S.-based organizations that collectively serve more than 320,000 people each year. The addition of Kennedy Scott is the first international expansion for The Fedcap Group.

“The leadership and talent within Kennedy Scott will multiply the impact of our combined work, extending the reach of our Workforce Development practice area headed by Senior Vice President of Workforce Development Grant Collins,” said Christine McMahon, president and CEO of The Fedcap Group.

“As the parent company of recognized brands, The Fedcap Group enables organizations to focus on delivering proven services to solve systemic problems. Through shared services and financial transparency, we empower organizations that empower individuals,” said McMahon.

About Kennedy Scott

The mission of Kennedy Scott is to support jobseekers in achieving their potential as they progress in their careers and lives. With 14 locations throughout the United Kingdom, Kennedy Scott has helped tens of thousands of people into meaningful careers. Through a strong team network Kennedy Scott innovates solutions to deliver the best possible service to help every individual reach their aspirations and career goals.

Like other companies of The Fedcap Group, the Kennedy Scott team serves individuals with complex barriers to long term self-sufficiency. They have created strong and customized Employment Recruitment programs designed to meet employers’ needs, partnering with employers throughout the U.K. to help place those they serve in jobs and careers.

About The Fedcap Group

The Fedcap Group is a global network of top-tier nonprofit agencies dedicated to advancing the economic and social well-being of the impoverished and disadvantaged. The Fedcap Group offers a growth platform for agencies to collectively showcase the Power of Possible™, enabling them to focus on delivering proven, evidence-based services and solving significant societal problems. Constantly innovating in the practice areas of Education, Workforce Development, Occupational Health and Economic Development, The Fedcap Group provides solutions that break down barriers to societal inclusion and financial well-being for more than 320,000 people each year.

Companies of The Fedcap Group deliver measurable shifts in academic advancement and economic self-sufficiency for individuals in need, in partnership with business, government, the philanthropic community, academia and local nonprofit agencies. The Fedcap Group transforms lives and helps businesses, insurers, governments and educational institutions meet their critical objectives and Corporate Social Responsibility goals. The Fedcap Group is committed to solving problems through effective programming and continual innovation.

Related links: fedcap.org

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Nonprofit Corporation with a Focus on Social Impact

Nonprofit Corporation with a Focus on Social Impact

Nonprofits are corporations that have a social impact.

All corporations, whether for profit or not, need to solve a problem and create value for others. This value might look like a product or service for potential customers, as seen in business or it might look like programs and services that benefit hungry children, put a person with a disability to work, help children in foster care go to college as seen in non-profit organizations. Both the for-profit investor or the nonprofit donor are looking for the same thing…impact.

In order to achieve the greatest impact, nonprofits must invest in their companies – just like a for profit business would. At The Fedcap Group we take this seriously. We invest in talent, technology, marketing, donors and we measure short and long term ROI.

Investment In Talent

The Fedcap Group invests in our staff, bringing the best and brightest talent possible onto our team. This means having a high quality company culture, benefits, and decent salaries. It means having a top rate onboarding process and an impressive professional development process. 4 years ago, The Fedcap Group launched a year-long Leadership Academy to develop agency leaders and to support long term succession planning. This investment has yielded leaders who are committed to doing business The Fedcap Group way.

Investment In Technology

The Fedcap Group invests in quality technology to facilitate our communications, analyze our financial and programmatic data and impact, and to raise funds and support necessary for our work. The Fedcap Group has invested significantly in the past decade to ensure that our technological infrastructure is state of the art. In 2013 we made an investment of over $1 million to upgrade our accounting and management information system to Oracle R12 and in 2016 we updated to Oracle Fusion Application. This enhancement increases efficiencies in monitoring and controlling revenue and expenses and provides a sophisticated reporting capability that enables program managers to review the detailed revenue and expense transactions relative to their respective program operations. In 2014 we invested in Salesforce—which drives our business development process. We continue to upgrade and enhance the user interface ensuring that we have an accurate and reliable pipeline with the ability to predict “win ratios”—thus enabling effective short and long-term planning. We have a state of the art HRIS system and use Raiser’s Edge to manage all donor and community engagement efforts. By investing in the right technology, we are positioning our company to maximize investors dollars and ultimately improve outcomes.

Investment In Marketing

The Fedcap group invests in marketing. We have a solid brand, we advertise, we have a significant and growing social media presence, a well-designed website, and a network with whom we share our many campaigns.

Investment In Our Donors

For both nonprofits and businesses, meeting customer expectations is critical to the survival of your organization. We must deliver on our promise. We work hard to set appropriate expectations and deliver above and beyond what your donors expect. We engage over 6000 donors across The Fedcap Group annually.

Focus on Both Short-term and Long-term ROI

As a nonprofit, we are in the business of disruption – but we understand that major social impact changes don’t happen overnight. We invest in innovation and we understand that risk is necessary for the innovation required to solve social problems. Quality innovation happens as a result of smart investments. The best performing organizations smartly evaluate short- and long-term opportunities to integrate, reapply, and scale. Measuring ROI is embedded in every program and innovation we undertake. In 2017 The Fedcap Group established the Innovation Garage, a virtual platform that promotes creative thinking and problem solving through diverse, energetic and forward thinking cross discipline teams.
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2018 Financial and Programmatic Results

2018 Financial and Programmatic Results

Our commitment to transparency strengthens the foundation of trust with those who support and believe in our mission.

In May 2015, The Fedcap Group initiated biannual webinars to report our financial and operating results. The webinars provide stakeholders with timely disclosures about financial and operational performance, mission-related impact, and trends and challenges.

The Fedcap Group is among the first nonprofit organization to take this approach to financial reporting and transparency.  We believe this practice is long overdue in the nonprofit sector. Publicly traded companies are required by the Securities and Exchange Commission to report earnings on a quarterly and annual basis.  Nonprofits and for-profit companies share many of the same business drivers, risks and regulatory challenges, and operate in the same fiscal environment. By taking a page from the for-profit sector and disclosing our financial and operational metrics on a biannual basis, stakeholders can fully assess our impact and progress in providing relevant, sustainable outcomes for the populations we serve.

We view these webinars as strategic engagement tools for donors, funders, and business and government partners. Our commitment to transparency strengthens the foundation of trust with those who support and believe in our mission. Our stakeholders are at the center of all we do to improve communities and the lives of people with barriers to economic and social wellbeing.

Consistent with our commitment to innovation, we hope to establish a benchmark for the nonprofit industry around transparency and disclosure. Click here to view the most current release.

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